Knowledge Base
Setting Up Your Custom Domain
Hello! Great question about custom domains. I do want to flag one important detail — the domain ğoldfísh.ai contains special international characters (ğ and í), which are known as IDN (Internationalized Domain Names). While technically valid in some DNS configurations, these can cause compatibility issues with SSL provisioning and standard CNAME routing. You may want to consider a standard ASCII domain for the most reliable setup. That said, here's how custom domain setup works at your organization with GPTWeb:
5-10 min
Setup Time
15-60 min
DNS Propagation
Up to 24 hrs
SSL Provisioning
Every 5 min
Auto-Monitoring
Custom Domain Setup Steps
| Step | Action | Details |
|---|---|---|
| 1 | Open Admin Panel | Press Cmd+Ctrl+A (Mac) or Ctrl+Alt+A (Windows) |
| 2 | Go to Branding Tab | Click the Custom Domain sub-tab |
| 3 | Add Your Domain | Enter domain without http:// or paths |
| 4a | Add SSL Verification CNAME | Name: _acme-challenge.yourdomain, Value: provided in panel |
| 4b | Add Routing CNAME | Name: yourdomain, Value: gptweb-lb.gptweb.com, TTL: 300 |
| 5 | Wait for Activation | Confirmation email sent when live |
| 6 | Verify Status | Click Refresh Status — look for green Active badge |
Custom domains are available based on your pricing tier — Free plans get 0 custom domains, Starter gets 1, Pro gets 3, and Enterprise gets 10+. Once active, your visitors will see a fully branded, SSL-secured experience at your domain. Need help Getting Started or want to explore Pricing options? Feel free to ask! For support with domain setup, reach out to support@gptweb.com.
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