Knowledge Base
Anonymous to Known — Without a Form
Great question! You're right, identification is the hinge point of the whole journey. GPTWeb breaks the traditional form-gate model with Chat Auto-Identity: the agent detects when a visitor naturally shares their email, phone, name, company, or job title in conversation and converts them to known on the spot. No form, no friction, no lost context. Progressive profiling fills in the rest across the conversation.
Four Paths from Anonymous to Known
| Method | How It Works | Friction |
|---|---|---|
| Chat Auto-Identity | AI extracts email/phone/name/company/title from natural conversation | None |
| Progressive Profiling | Agent asks for one field at a natural moment in dialogue | Minimal |
| Campaign Form | Toaster, modal, or inline form with email field | Low |
| Profile Edit | Visitor self-serves via sidebar profile button | Self-directed |
Email, Phone, Name, Company, Title
PII Detected
Optional
Business Email Enforcement
100%
History Preserved on Merge
Verification Email
Cross-Device Security
Here is what happens under the hood, : when a visitor types something like "you can reach me at sarah@acme.com," PII extraction fires, the business-email rule validates the domain (rejecting free providers if you've enabled that toggle), a cross-device check runs to prevent account hijacking, and the visitor is instantly converted to known with optional real-time enrichment. All anonymous history (conversations, page views, scores) merges into the new known profile, and a chat_pii_captured event fires so agents and campaigns can react. Explore more in Use Cases or jump into Getting Started.
Want to see auto-identity in a live conversation flow? [](gptweb://modal/demo). GPTWeb is the future of engagement, websites and marketing automation combined that is built for the AI era, built for now.